Frequently Asked Questions
Everything you need to know about our handcrafted artisanal furniture and home decor.
What type of wood is used in the TrueWood Collection?
We exclusively use sustainably sourced hardwoods, including North American Walnut, White Oak, and reclaimed Teak. Each piece is finished with non-toxic, VOC-free oils to ensure both durability and safety for your home.
How long does shipping take for large furniture items?
Standard furniture orders are processed within 3-5 business days. Due to the size and care required for transport, delivery typically takes 2-4 weeks via our specialized white-glove freight partners.
Do you offer custom dimensions or bespoke designs?
Yes, many of our signature tables and shelving units can be customized to fit your specific space. Please contact our design team via the 'Custom Order' page to receive a quote and estimated lead time.
What is your return policy for home decor?
We offer a 30-day return policy for most home decor items in their original condition. Please note that custom-made furniture pieces are final sale, though they are fully covered by our damage-protection warranty during transit.
How should I maintain and clean my solid wood furniture?
To preserve the natural grain, we recommend dusting with a soft, dry microfiber cloth. Avoid harsh chemicals; instead, use a damp cloth with mild soap for spills, and re-oil the surface once a year to maintain its luster.
Are your products environmentally friendly?
Sustainability is at our core. We partner with FSC-certified suppliers to ensure responsible forest management, and for every large furniture piece sold, we donate to reforestation projects to give back to the environment.